Answers to questions that our customers most often ask.

Q1. When is the best time to order a letter from Father Christmas?

ORDER TODAY.

Christmas time is a very busy time for The Letter Fairy and so the earlier you order your letter the better.
Our home page shows the number of days until Christmas and it always seems less than you would imagine.

The last day for 2011 Orders is 18th December 2011. Letters will be dispatched during the first weeks of December.

Q2. How long will it take for my letter to be delivered?

Please allow up to 10 working days delivery time. However, in many cases your letter will arrive much earlier than this.

Please Note: Shop City cannot guarantee delivery by a certain date so please ensure you place your order at least
14 days in advance of the required delivery date.

Customers are also asked to take into consideration any delays to postal services due to industrial action, seasonal holidays or other such occurrences that may delay your delivery.

Q3. Does your price include GST and postage?

Yes. Our price includes both GST and postage within Australia.
There are no additional charges for delivery within Australia.

Q4. How old does my child have to be in order to receive a letter?

We send letters to children of all ages our motto being "never too old, never too young". However, the ideal age is when the child can easily identify with the letter content and we suggest this is within the range of 4 - 6 years old.

Q5. Is ordering online safe?

As part of the Shop City network, our online order process is highly secure and your personal details are thoroughly safeguarded. Additionally, we utilise the PayPal online payment facility as well as the Paymate online payment facility. PayPal is a global leader in online payment solutions with 78 million account members worldwide.

Of course, we understand that customers may wish to make payment by means other than over the internet and so we also offer the means to pay via cheque.

Q6. Do you send letters overseas?

Yes. We deliver letters to children all over the world.
NOTE: There is an additional charge of $2.00 for deliveries outside Australia.

If you have any further questions please do not hesitate to contact us.